Frequently Asked Questions

The service is open to everyone that needs a ride. Call the Public Transit at 937-492-6117 for more information.

The first time you call, your information is entered into our scheduling program so your future trip requests can be entered quickly. Call the Public Transit at 937-492-6117 for more information.

You can ride to/from anywhere within the county for $5. The reduced rate for seniors and disabled riders is $2.50. Call 937-492-6117 for schedule a ride.

Yes. Please let us know if you will have a personal care attendant (PCA) riding with you when you schedule your trip. There is no charge for the PCA to ride if the PCA is picked up and dropped off at the same location as you. Call 937-492-6117 to schedule a ride.

Yes, all of our vehicles are accessible to mobility devices. Our drivers are trained to assist passengers in loading, unloading, and securing mobility devices. Call 937-492-6117 for more information.

Yes, passenger assistance to and from the vehicle to the door is available upon request. We ask that during inclement weather sidewalks, ramps and drives be cleared of ice and/or snow. We reserve the right to refuse assistance if hazardous conditions exist.

Our service is a public transportation shared ride program. The driver may have other riders that are scheduled to be picked up and dropped off during your trip. Keep this in mind when scheduling your trip and give yourself extra time to get to your destination. Call 937-492-6117 for more information.

Rather than honking the horn and disturbing others, we ask our passengers to be looking for the vehicle 10 minutes prior to the scheduled pick-up time. Call 937-492-6117 for more information.

Our scheduler will work hard to schedule your trip at your requested time, but service is very limited and there are certain times of the day when there are no openings. Our service is first come/first serve and scheduled if space is available. We suggest that you schedule your trips as early as possible to reserve the time you need. Call 937-492-6117 to reserve your time.

Review the times for the pick-up:

• City: 4:30 p.m.
• County: 4 p.m.
• Miami County/Sunoco: 4 p.m.

No. You will need to schedule a pick up and return trip when you call. You trip is completed when you leave the bus at any destination. On most days the driver has other trips scheduled and cannot wait.

No, we are unable to process credit/debit card payments at this time.

No, you must pay the regular fare for each child.

Yes, we are able to provide transportation to Miami County. For details call 937-492-6117.

You can carry on as many bags as you can safely handle at one time without assistance. The bags must be secure in your seat or you are welcome to use a personal shopping cart. Drivers are not required to assist with carry-on items. If assistance is needed due to age or disability, drivers may assist you to get your items to your door. You may also schedule a personal care attendant (PCA) to ride with you.

Children under the age of 5 ride free. However, you are responsible for providing the proper child restraint seat for the child and for securing the seat before departure.

That vehicle is scheduled to pick up someone at another location and their drop off is in the opposite direction that you will be going. Your bus/van will arrive shortly.

No, our policy is that you must pay when you board the vehicle.

If you leave anything on the vehicle, call our office at 937-492-6117. We will make every effort to locate and return lost items to our customers. Please understand that Shelby Public Transit is not responsible for items left on the vehicle.